Shipping policy

Last updated: August 3, 2026

Processing time

Orders are generally processed within one to three business days, excluding weekends and public holidays.

Processing time is separate from delivery time.

You will receive a shipping-confirmation email with tracking information when available.

Fulfillment locations

PopFresh is based in Singapore and works with international fulfillment partners.

Your order may be shipped directly from a fulfillment location outside Singapore or the United States.

Packages might display the fulfillment partner’s details or country of origin. This does not change your purchase agreement with PopFresh.

Contact PopFresh at sales@fsi-hq.com for all order assistance.

United States shipping

Standard shipping to eligible US addresses is free unless otherwise stated during checkout.

Estimated delivery after dispatch is generally 5–12 business days.

Delivery to Alaska, Hawaii, US territories, military addresses, remote regions, or areas affected by carrier disruption may require additional time.

International shipping

International shipping availability and charges are displayed during checkout.

Estimated international delivery after dispatch is generally 10–25 business days, depending on destination, customs processing, and local-carrier conditions.

Delivery estimates

All delivery periods are estimates rather than guaranteed arrival dates.

Delays can be caused by:

  • Weather

  • Customs processing

  • Peak shopping periods

  • Carrier disruptions

  • Address errors

  • Remote delivery locations

  • Events beyond our reasonable control

If we cannot dispatch within the stated processing period, we will contact you with a revised estimate and available cancellation or refund options as required by applicable law.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or similar fees imposed by the destination country.

Unless checkout states otherwise, these charges are the customer’s responsibility.

These charges are not controlled by PopFresh and are not included in the product price.

Refusing delivery because of customs charges does not automatically qualify an order for a full refund. Carrier, return, or customs costs may be deducted where permitted by law.

Tracking

Tracking information may require several business days to update after dispatch.

A temporary lack of tracking movement does not necessarily mean the package is lost.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address.

Contact sales@fsi-hq.com immediately if you notice an error. We cannot guarantee address changes after fulfillment begins.

Costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost or delayed orders

Contact sales@fsi-hq.com if your package has not arrived by the end of its estimated delivery period.

We may ask you to confirm the delivery address, check with household members, contact the local carrier, or provide additional information.

If tracking shows “delivered,” check with household members, neighbors, the carrier, and the local delivery office before contacting us.

Damaged packages

Retain the product, packaging, and shipping label.

Contact sales@fsi-hq.com within seven days and provide clear photographs of the package and product.

Multiple shipments

Items from the same order may occasionally arrive in separate packages.

You will not be charged additional delivery fees when we choose to divide an order.

Returns

Change-of-mind returns must be sent to our approved returns location in Singapore at the customer’s expense.

Do not return products to the original fulfillment address.

Damaged, defective, incorrect, or incomplete-product claims may be resolved without requiring an international return.

Review our Return and Refund Policy for complete conditions.

Contact

Shipping support: sales@fsi-hq.com